River Ranch Policies

Check-in time is after 4pm. Check-out time is before 11am.

Depending on availability, a late checkout of 1pm can be purchased for $50. A late checkout must be arranged prior to the day of check-out. Check-out times are strictly enforced.

Reservations and Refunds

You must be 21 to reserve a treehouse. You are responsible for the conduct of your guests at all times during your stay.

Weekend Rates apply to any stay that involves a Friday or a Saturday night. A weekend can consist of a Thursday/Friday a Friday/Saturday or a Saturday/Sunday.

All reservations require payment at the time of reservation.

We accept MC/AMEX/VISA/DISCOVER. We do accept alternative forms of payment (cashier’s check, cash, checks) but a credit card will be needed to secure the reservation.

Reservations are confirmed once 100% of the payment and the signed rental lease agreement is received. Once both of these have been received, confirmation will be mailed or emailed to you. Please immediately review the confirmation and be sure that all dates, number of guests and type of tree house is correct. Individual tree house selections are not guaranteed. Reservations can be moved at the discretion of management.

All cancellations must be made in writing to guestservices@riverranchhockinghills.com. If you need to cancel anytime prior to 30 days before your arrival date, a full refund minus a $100 cancellation fee will be processed. If cancellation is made less than 30 days prior to your arrival date, you will not be eligible for a refund. The cancellation fee is doubled if the reservation is during a holiday or for a length of time longer than 4 days.

Our cancellation policy is strictly enforced with no exceptions. We strongly suggest that you review the trip insurance offered through  travelguard.com, or found elsewhere on the internet.

You may change the date of the reservation one time with no penalty as long as you are changing the date at least 30 days prior to your arrival.

There are no refunds or credits given for late arrivals, early departures, no shows, or inclement weather.

No refund will be made in the event that a person or persons are required to vacate the premises because of disruptive conduct or failure to follow rental policies.

All refund policies are strictly enforced with no exceptions. When making the reservation you are acknowledging that you have read, understood and accepted our policies.

Check-In and Check-Out

Our check-in time is after 4pm. There may be a rare occasion that a treehouse won’t be ready until after 4 pm.

Our check-out time is strictly held to 11am.

Depending on availability, an early arrival or late departure of up to 2 hours maybe available for a $50 fee. This offer is subject to availability and requires prior approval. Check out times are strictly enforced. If Check-out time is exceeded you will be charged a $150 fee.

Please deposit all trash in the proper receptacles, wash all dishes, leave the stove/oven and refrigerator in a clean condition, deposit dirty linen in the bathroom, lock all windows and doors and simply leave the key on the table.

If there is a need for excessive cleaning after your stay, a $150 charge will be added to the credit card on file. Please determine if any items are not functioning when you check-in and notify us at once 740-216-4717. If any items are removed or left damaged upon your departure, the credit card on file will be charged accordingly.

Payment Methods

We accept Visa, MC and Discover cards. A credit card will be kept on file in the event of property damage. We do require ID matching the card that is paying for the rental and is put up for deposit.

Occupancy

The maximum occupancy for each tree house is listed and includes all guests regardless of age. We do not allow daily or nightly visitors to your lodging. Having visitors to your treehouse that are not listed or paid for on the rental agreement is grounds for immediate termination of the agreement and you will be asked to leave the premises with no refund.

No refund will be made in the event that a person or persons are required to vacate the premises because of disruptive conduct or failure to follow rental policies.

Pets

We are extremely pet friendly and want to make sure pets are able to vacation with their families. But to ensure the safety of everyone we do have some strictly enforced rules concerning pets. Non aggressive pets are welcome and must be listed on the rental agreement. A fee of $35 per pet is applied for the entire stay. Pets must be kept on a leash at all times when they are outside and off the treehouse deck. And we ask that you clean up after your pet throughout your stay. If you leave your pet unattended at any time during your stay, please remember you are responsible for any damage, soiled carpeting or linens that occurs during your stay. Any additional cleaning that is needed due to excess dirt or fur will result in a $75 cleaning fee. The registering guest is responsible for the pet at all times while on River Ranch property including any damage to property, personal injury caused by the pet, or any disturbance created by the pet.

Parking

All vehicles must be listed on the rental agreement and display the parking tag during your stay. Your tags will be provided during check-in. Please park only in the designated parking for your treehouse.

Please observe all parking and driving signs while on the property. Our speed limit is 15 mph and strictly enforced-we have a lot of small tree house dwellers and 4 legged guests roaming the property. Please drive carefully and stay on designated roads.

Smoking

Smoking or the use of E-cigarettes is not permitted in the treehouse or in the hot tub. If you choose to smoke outdoors, please responsibly dispose of your cigarette butts and do not leave them on the ground. Smoking in the treehouse will result in a $200 cleaning charge applied to the credit card used for deposit.

Camp Fires/Fire places

Fire rings have been provided for your use. Please ensure that all fires are contained to the fire ring area, that they are attended at all times and that they are completely extinguished before going to bed or leaving the area.

By county mandate you may not bring firewood into or out of Hocking County due to the spread of the Emerald Ash Borer. We have firewood available for purchase. If you would like to purchase firewood you can call 740-216-4717. Or, you are welcome to pick up fallen limbs and sticks. However, we ask that you not break or cut limbs off of trees and bushes at any time.

We do have gas fireplaces in each tree house that are operational from September to April each year. We ask that you not burn anything in the fireplace and be sure that it is turned off when unattended.

Damages

We reserve the right to charge the credit card used for the deposit for any damages to property or any excessive cleaning that is required after your stay. If you note any damaged contents of the tree house upon check-in please email guestservices@riverranchhockinghills.com.

Hot Tubs

Each tree house has its own hot tub. Please review the hot tub rules with each member of your group. Each guest should shower before and after each hot tub use. If any member of your party has skin sensitivities, high blood pressure, or is pregnant, they should not enter the hot tub. There is absolutely no smoking, use of bubble bath, bath oil, soaps or any glass containers allowed in the hot tub. Please be sure not to sit on or otherwise damage the hot tub cover. Please keep the hot tub covered and latched when not in use. These are expensive and the cost would be passed along to the guest. A complete list of hot tub guidelines is listed in the tree house guide found in each tree house.

Trails

Our hiking trails are for foot traffic only. Any and all types of off road vehicles are prohibited on property at any time.

Quiet Time

We do ask that you observe a quiet time between 10pm and 8am to respect your neighbors. We do not permit loud music, loud gatherings or noise that might disturb other guests. You are welcome to use common areas after that time just please be respectful of other treehouse dwellers. If this policy is violated, you may be asked to leave without a refund.

Lost and Found

Please carefully check inside and beneath all furniture for your personal belongings before your departure. If you find that you have left something after your departure, please contact us. We can arrange to mail back any items to you with postage paid by recipient.

Wildlife and Pests

Our treehouses are regularly treated for pests however, we are in a heavily wooded area and it is possible that insects/pests may make their way inside. No refunds will be given for insects/pests found inside your treehouse. Please do not leave food on decks or under treehouses as it invites wildlife.

Acts of Nature and Amenities

We certainly hope that your stay is uneventful, however any disruptions of any service or mechanical device provided, including but not limited to power outages, internet or TV outages, water outages or malfunctioning hot tubs, TVs, DVDs, fireplaces or Heater/AC’s are not grounds for refunds. Management will make reasonable efforts to repair any malfunctioning item-however, refunds will not be granted. Inclement weather or other “Acts of God” will not result in a refund.

Guest Safety

The Tree Houses at River Ranch are located in the beautiful Hocking Hills. The roads in and around our resort can be treacherous at various times of the year, 4 wheeled vehicles are always suggested and heeding all weather warnings is very important. Within our 150 acres, there are cliffs, valleys, hills and waterways. The area underneath and around your treehouse can have uneven surfaces, wildlife, and other dangers. Please note that the very nature of tree houses mean that they will be suspended in the air with deck heights as high as 30’, numerous deck railings, uneven walkways, gravel surfaces and at times icy or wet conditions and in low or no light conditions. Inside some tree houses there are steep ladders, railings and low or lowering ceiling heights. Please make sure all children are attended at all times. We suggest never hiking alone and always being careful inside and outside the tree houses.

Misc

Please do not move interior furniture outdoors.

Please do not disconnect or reconfigure any electronics (TVs, DVDs, etc) during your stay.

Fireworks are not permitted anywhere on the property. All hunting is prohibited anywhere on the property at any time of the year.

Possession of any illegal substances is strictly prohibited.

The use of candles inside treehouse, on deck or in hot tub are strictly prohibited.

Lost key charge is $30

All policies and rates are subject to change without notice.

Guests agree to assume all liability for any accident, injury or damage that may result in or about our premises to persons, pets or property and the owners and agents of River Ranch shall not be held liable or responsible for any incident.

By making a reservation and assuming occupancy of any of the tree houses you demonstrate that you have agreed to these terms and intend to use the property as a short term vacation rental.

Public Servants

For those that keep us safe, we appreciate you, we welcome you, we stand behind you.

All Fire/Law Enforcement/Active Military use the promo code: PUBLICSERVANT10 at checkout then bring proof of validity at check-in to save 10% off of your stay.

Weekly Discounts

Your seventh night is free when you stay 6 nights. You must reserve and stay the 7 days
consecutively.